Every My Golf Print Co print is made to order for one person and one round, so we do not accept general returns or exchanges for change of mind.
We do stand behind every order.
If something is wrong, we fix it
We will remake and reship your order free of charge, with nothing to send back to us, if any of the following applies:
- Your print or frame arrives damaged.
- The course, the name, the date or the score is wrong because of a mistake on our end.
- The print has a defect in the paper, the printing or the framing.
Email us within 30 days of delivery with your order number and a photo of the problem. You do not need to ship anything back.
If the details you gave us were wrong
We print exactly what you submit. If you supplied the wrong course, spelling, date or score, we cannot offer a free remake, but we will always reprint at a reduced cost. Get in touch and we will sort it out.
Cancelling or changing an order
Because production starts quickly, email us as soon as you can if you need to change or cancel. If we have not started printing, we will cancel and refund in full, or make the change at no cost. Once printing has started we cannot cancel the order.
Refunds
Approved refunds go back to your original payment method. Most banks post the refund within 5 to 10 business days of us issuing it.
Lost or undelivered parcels
If tracking shows your order as delivered but it is not with you, check with your neighbours and your carrier first, then contact us. If a parcel is lost in transit we will replace it.
Questions
Email jack@findthegoodbrand.com and we will reply within one business day.